CLC Space is currently recruiting an End User and Administrative Support consultant for SAP HR to provide consultancy support at their client’s headquarters in Darmstadt, Germany.
JOB DESCRIPTION
To provide end-user and administrative consultancy during the day to day operation of the SAP System for Human Resources (HR).
The tasks will be carried out at EUMETSAT facilities in Darmstadt.
TASKS AND RESPONSIBILITIES
You will provide consultancy to the ERP Delivery Manager, who is responsible for the SAP Delivery Services to end users. However, due to the nature of matrix organisation, you will also provide consultancy to SAP ERP Engineering and Maintenance Manager, responsible for the supply (delivery) of SAP systems and processes when performing tasks aligned with SAP Supply Management.
You will provide consultancy support in mainly SAP HR area, but may also provide support in other SAP areas to cover the other SAP Service when needed. You will provide consultancy to the IT Service Desk, SAP Key User Group and a team of expert SAP consultants who provide SAP Application Maintenance Services for problem solving and enhancements.
SAP ERP modules in use at EUMETSAT are FI (GL, AP, AR, TV, AA), CO/PS, HR, MM, SD, SRM, Public Sector Management (Funds Management), Business Workflow and SAP Netweaver Portal including Universal Worklist. EUMETSAT has also implemented SAP BI, i.e. SAP Business Warehouse and SAP Business Objects to fulfil its reporting requirements.
The current number of EUMETSAT SAP users is estimated to be around 400. SAP users are grouped into three categories:
- Employee Self Service Users (ESS). These users use ESS for both business and personal purposes, e.g. time and absence management, shopping cart.
- Workflow Users, who will mainly view SAP data and participate in workflow, i.e. electronic approval loop of certain transactions, e.g. travel management, procurement requests, invoice acceptance, absence requests, etc.
- Professional Transactional Users, who enter and maintain data and transactions directly in SAP ERP. SAP Key User Group is a group of the Professional Transactional Users who own the processes, defines the needs and accepts the changes, working closely with the SAP Support Team. A group of users are Reporting Users, who enter and execute reports through SAP Business Intelligence Systems via the SAP Portal.
It is not expected for you to provide SAP consulting support in areas where high degree of specialisation is expected. On the other hand it is expected that you are sufficiently knowledgeable in various SAP Areas with emphasis on all HR Area, to be able to cooperate effectively with the SAP expert consultants and SAP key users and end users.
In addition you are to act as back-up to other SAP Support Team members in the area of SAP Financials and Logistics.
It is foreseen, that the tasks of the Key person will include, as a minimum:
1. To support day-to-day operation of the EUMETSAT SAP System with emphasis on SAP HR related topics by:
• Providing SAP application support to EUMETSAT end-users in the use of the SAP ERP and BI Reporting system. This comprises navigation, functional support, particularly in the SAP HR and also ESS and workflows functional support.
• Providing root cause analysis and reporting for end user requests and problems reported for example via IT Service desk, also in cooperation with Key users and SAP expert Consultants, (user error, client setup, SAP Bugs, Customisation errors, missing authorisations etc.), plus incident resolution in case of direct end-user support,
• Triggering problem (bugs) resolution and communication of all details necessary for effective resolution by SAP expert consulting or SAP global support, including timely follow-up
2. To support the implementation of enhancements in SAP HR by:
• Gathering, eliciting and documenting user requirements,
• Documenting system requirements and issuing service requests for SAP enhancements
• Cooperating with SAP expert consultants and SAP ERP Engineering and Maintenance Manager for providing agreed enhancement functionality, conducting verification testing, supporting implementations, roll-outs and similar activities in a continuous improvement environment and providing respective feedback
• Conducting verification testing for system changes system prior to user acceptance (validation)
• Coordination of system change documentation, ensuring up-to-date and accurate system documentation.
• Providing up-to-date tracking, documentation and status in respective tracking tool (s) for problem resolution (bugs) and also support/enhancements.
• Coordinating and supporting Key Users validation testing and roll out of enhancements to the end users
3. To facilitate and coordinate the SAP system change management process with emphasis on SAP HR Modules. The role is instrumental in helping to control the SAP Change Management Process and includes the following tasks, as a minimum:
• Continuous and up-to-date monitoring/follow-up, tracking and documentation of bugs and enhancement until closure.
• Continuous and up-to-date monitoring/follow-up of the system transport requests provided for system changes
• Initiating and coordinating the system change management process by providing and collecting change details and creating/issuing the related change management forms for the changes to the system functionality,
• Identifying testing, documentation, training materials, etc. that may be affected by system changes and following up the implementation of the required changes in a timely manner.
4. To support end-user related and process-related documentation and trainings with special
emphasis on SAP ESS by:
• Highlighting end user training needs in the area of SAP ESS
• Coordinating and following-up changes to end-user documentation, process
documentation, test documentation etc.
• Providing ad hoc and scheduled end user training in cooperation with the SAP Key User
Group or as part of the EUMETSAT induction programme
YOUR PROFILE
You are expected to have the following skills and experience:
• Knowledge/experience in human resources principles and SAP HR concepts in areas such as Payroll, Personnel Administration, HR Planning and budgeting, Organizational Management, Time Management, Training and Recruitment and integration to budgeting, ideally including public sector management
• Basic working knowledge of SAP HR system configuration, set-up and SAP system change processes • Proven experience in providing SAP HR and ESS end-user support, and being proficient in using the SAP ERP system, preferably the SAP ERP HR Modules,
• Experience of working in a SAP Support Team, preferably in a public sector organisation comparable to EUMETSAT, with involvement in a continuous improvement process.
• Prior experience in coordinating tasks between a high number of internal and external people, such as bug follow-up, training coordination and documentation follow-up
• Experience in providing end user training in the areas of SAP navigation, workflow and ESS on SAP portal.
• Basic understanding of SAP workflow concept and models and the ability to review and trace workflow logs and errors.
• Basic understanding of SAP reporting concept, preferably with SAP Business Intelligence,
• Working knowledge of employee self service functionalities such as shopping cart and goods/service receipt, absence and time management, employee data maintenance, payroll slip, training requests
• Proficiency in use of Microsoft Office Tools, especially Microsoft Word and Excel. In addition to the above, the following will be considered as advantageous:
• Knowledge of incident and change management fundamentals and principles, preferably having used processes conforming to the ITIL standard for IT Service Management.
You shall have customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers. Since the job requires active support and communication, you shall also have the ability:
• To communicate effectively verbally and in writing
• To prioritise, plan, and resolve conflicts
• To consistently meet deadlines
• To provide reliable results
• To manage multiple assignments, and
• To work in a team environment.
The official languages are English and French. The working language for the position is English, and therefore you must be able to work effectively in this language.